http://marketingblog.solidcactus.com/2008/12/the-power-of-customer-service-crappiness/ Just another WordPress weblog Fri, 12 Mar 2010 19:59:48 +0000 http://wordpress.org/?v=2.7.1 hourly 1 http://marketingblog.solidcactus.com/2008/12/the-power-of-customer-service-crappiness/comment-page-1/#comment-116 Nick Sat, 06 Dec 2008 20:10:04 +0000 http://marketingblog.solidcactus.com/?p=83#comment-116 Customer Service for most businesses still yet has to catch in the social media world. The problem now is that most local businesses receive feedback from review sites like Yelp. However, very progressive customer service tools like getsatisfaction.com (corporate focused) and feedbackjar.com (local focused) are tackling this problem directly by allowing businesses and customers interact directly. For example, since you had a bad experience at those businesses, you would post a problem thread on their profile. The businesses can read what your problem and reply back to resolve the issue. Hence, from customer service crappiness to customer service finger licking good! Customer Service for most businesses still yet has to catch in the social media world. The problem now is that most local businesses receive feedback from review sites like Yelp. However, very progressive customer service tools like getsatisfaction.com (corporate focused) and feedbackjar.com (local focused) are tackling this problem directly by allowing businesses and customers interact directly.
For example, since you had a bad experience at those businesses, you would post a problem thread on their profile. The businesses can read what your problem and reply back to resolve the issue. Hence, from customer service crappiness to customer service finger licking good!

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