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Archive for 2008

Snow…? S’no problem for Solid Cactus Staff!

Posted by John Dawe on Dec 19, 2008

Ok, so it’s no secret around Solid Cactus that I’m no fan of snow…  It’s snowing in Northeastern Pennsylvania today and boy is it coming down out there!  But part of being Solid Cactus is realizing that our customers aren’t all from the Northeast… In fact our customers are in Florida, Texas, California, and other [...]

So Simple, it’s Silly

Posted by Greg Davis on Dec 12, 2008

This blog post was inspired by our very own Mark Sanfilippo, so thanks Mark for what is a great idea.
According to the U.S. Census Bureau, there are over 227 million U.S. Citizens 18 and over out of an entire population of roughly 306 million (http://www.census.gov/).
Congress is debating a $14 billion bailout for the auto industry [...]

The Power of Customer Service Crappiness

Posted by John Dawe on Dec 5, 2008

It’s happened twice in the last week so, of course I have to blog about it.
I dine out … a lot… mostly because as a single guy it’s usually cheaper to go for a $20 dinner, where I’ll take half of it home and have it for lunch the next day, then going out and [...]

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There’s still Green Monday

Posted by Greg Davis on Nov 28, 2008

It’s Black Friday and I’m curious to read the stats on how online sales went this weekend in a weakened economy. Despite all the hype about Black Friday and Cyber Monday, don’t forget about Green Monday. The second day of December proves to be a constant winner for retail. Last year, [...]

To “Cc” or not “Cc”? That is the question…

Posted by Greg Davis on Nov 21, 2008

I once had a co-worker say to me “if I’m Cc’d on an email, I just delete it, if the info is important for me to know, they would have sent it to me directly”. I would not recommend this frame of thinking and as you can imagine, he wasn’t a co-worker for long. [...]

E-mail Client Rendering = Boo

Posted by John Dawe on Nov 13, 2008

Director of Corporate Marketing Greg Davis and I had been pulling our hair out for three hours over a problem with how an e-mail blast we sent today to our customers was ‘breaking’ in Microsoft Outlook 2007.  Turns out it’s not our fault (no really it’s not… well, at least not totally).   Maybe a little.
You [...]

Blog Content: Not about Sales

Posted by John Dawe on Nov 9, 2008

There’s a great thread about blogging going on over at the eBiz Forums… check it out:
http://forum.ebizinsider.com/blogging/1396-blog-help.html

Customer Service Nun

Posted by John Dawe on Nov 6, 2008

So, on Halloween Day last week I headed in to Office Max early to pick up some envelopes for a direct mailing I’m doing and went to check out.   I was greeted by at the customer service desk by a woman dressed as a nun.   I said to myself, “Self… what a great idea…. put [...]

An old favorite from Charles Osgood….

Posted by Greg Davis on Nov 4, 2008

The Story of Everybody, Somebody, Anybody, and Nobody
There was a most important job that needed to be done,
And no reason NOT to do it, there was absolutely none.
But in vital matters such as this, the thing you have to ask
Is WHO exactly will it be who’ll carry OUT the task.
Anybody could have told you [...]

A Few Quotes for the Political Junkies

Posted by Greg Davis on Oct 29, 2008

As the election draws closer, I thought I’d send a few inspiring quotes from political leaders of the past…
“Every man of action has a strong dose of egotism, pride, hardness, and cunning. But all those things will forgiven, indeed, they will be regarded as high qualities if he can make of them the ability to [...]

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